Last updated: April 28, 2026
These Terms of Service ("Terms") govern access to and use of the CigarLink platform at cigarlink.io and the related API at api.cigarlink.io (together, the "Service"). The Service is provided by HellasBAE LLC, a Pennsylvania limited liability company headquartered in Philadelphia, PA, doing business as CigarLink ("CigarLink," "we," "us"). By using the Service, you and the organization you represent (the "Customer") agree to these Terms.
CigarLink is a B2B service for cigar retailers, manufacturers, brokers, and distributors. There is no public self-signup. Accounts are provisioned by CigarLink or by an authorized administrator on behalf of an organization. By using the Service, you represent that:
CigarLink ingests cigar pricing documents (price sheets) from manufacturers and brokers, converts them to structured data using AI-assisted extraction, and makes the resulting catalog available to connected retailers and to the Customer's point-of-sale system. The Service is offered as-is and may be modified, expanded, or discontinued in part as the product evolves; material changes will be communicated to organization owners.
The Service uses third-party AI models (currently Anthropic's Claude API) to extract structured data from uploaded price sheets. Extraction is probabilistic and not guaranteed to be free of errors. The Customer is solely responsible for reviewing extracted rows before they are accepted into the Customer's catalog or pushed to a point-of-sale system. CigarLink does not authorize sub-processors to use Customer data to train AI models.
The Customer agrees not to:
Where the Service is offered on a paid basis, fees and billing terms are set out in the applicable order form, plan description, or written agreement. Fees are non-refundable except where required by law. CigarLink may change fees prospectively with reasonable notice; the Customer's continued use of the Service after a fee change constitutes acceptance.
The Service, including its software, design, documentation, and the CigarLink name and logo, is owned by HellasBAE LLC and is protected by U.S. and international intellectual-property laws. Nothing in these Terms transfers ownership of the Service to the Customer.
Each party will protect the other's non-public information disclosed in connection with the Service using at least the same care it uses to protect its own non-public information of similar sensitivity, and in no case less than a reasonable standard of care. Customer Data is treated as the Customer's confidential information.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, CIGARLINK DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI-EXTRACTED DATA WILL BE ACCURATE OR COMPLETE. THE CUSTOMER IS RESPONSIBLE FOR REVIEWING EXTRACTED PRICING BEFORE IT IS PUSHED TO ANY POINT-OF-SALE OR DOWNSTREAM SYSTEM.
TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EACH PARTY'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE FEES PAID BY THE CUSTOMER TO CIGARLINK FOR THE SERVICE IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS, WHICHEVER IS GREATER.
The Customer will defend and indemnify CigarLink against third-party claims arising out of (a) Customer Data, (b) the Customer's use of the Service in breach of these Terms, or (c) the Customer's violation of law or third-party rights, and will pay any damages or costs finally awarded.
Either party may terminate the engagement on written notice if the other party materially breaches these Terms and fails to cure within thirty (30) days. CigarLink may suspend or terminate access immediately for security reasons, non-payment, or violation of Section 6 (Acceptable Use). On termination, the Customer may request an export of its Customer Data within thirty (30) days; thereafter, CigarLink may delete Customer Data, subject to retention required by law and to encrypted backups that are rotated on their normal schedule. Sections 5, 8–12, and 14–16 survive termination.
These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-laws principles. The parties consent to the exclusive jurisdiction of the state and federal courts located in Philadelphia County, Pennsylvania for any dispute that is not subject to arbitration. Either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual-property or confidential-information rights.
We may update these Terms as the Service evolves. Material changes will be communicated to organization owners by email and reflected in the "Last updated" date above. Continued use of the Service after a change constitutes acceptance.
These Terms, together with any signed order form or written agreement referencing them, are the entire agreement between the parties on this subject. If any provision is held unenforceable, the rest remains in effect. Neither party may assign these Terms without the other's consent, except in connection with a merger, acquisition, or sale of substantially all assets. Failure to enforce a provision is not a waiver.